The foundation
Learning business from the front line
Early retail leadership roles built practical fluency in sales, customer experience, employee development, merchandising, inventory management and operational accountability.
Regional leadership & training
Turning objectives into execution
At Wireless Made Simple, responsibilities expanded into regional leadership and corporate training. Work included support across as many as 20 locations and more than 50 facilitated sales-training sessions covering customer engagement, selling skills, product knowledge and performance improvement.
Enterprise wireless leadership
Leading the operation, not just the sales floor
Leadership roles with AT&T Mobility and T-Mobile covered P&L management, staffing, recruiting, labor planning, inventory, customer experience, operational controls and performance management. One understaffed operation was rebuilt and stabilized, with documented performance exceeding 150% of targeted quota.
Technology became leverage
Better systems for real work
Questions about repetitive tasks, disconnected information and missed opportunities led to deeper work in CRM design, workflow automation and business systems.
Entrepreneurship & applied AI
Liberty Smart Consulting Group
LSCG applies lessons from sales, operations, customer experience, employee development, technology and process improvement to business problems solved through better systems and practical implementation. AI is approached as an operating tool: where can it make the work better?